Virtual Predictive Dialer
Want to increase the contact rate of your
phone bank volunteers by three to five times?
  • SCG’s virtual predictive dialer allows anyone, anywhere to use the same technologies a professional phone center uses–at a fraction of the price.
  • What is a predictive dialer?

    A predictive dialer is a piece of software/hardware that ensures every phone banker is working at top efficiency. The dialer calculates how many numbers must be dialed before a live person answers based on how many phone bankers are using the system. It then dials through a call list and finds live answers just as phone bankers are finishing their last call.

    What makes it special?

    With a predictive dialer anyone, anywhere can use the technology that professional call centers use to complete thousands of calls per hour.

    How much faster is a predictive dialer?

    Say you have five volunteers who come in to phone bank for three hours. Typically, they would contact 150-200 people. With a predictive dialer, they could contact 500-900 people, three to five times as many.

    How does the dialer work?

    It is surprisingly simple. A volunteer comes in to phone bank, sits down at a computer and logs in to a website. The website prompts the volunteer for an ID (so you can track the performance of each station) and a password. Once the volunteer is logged in, the volunteer uses a phone line to call into the system’s switch. The switch asks for the same ID and password, and the dialer begins to make outbound calls. When the dialer finds a live answer, there is a short tone on the line to let the volunteer know to begin speaking and click the “refresh” button. The called person’s name and address display. When the call is completed, the volunteer enters the result of the call on the telephone keypad. Once the result has been entered, the dialer sends another tone, and a new call begins.

    What are the benefits?
    What equipment does it require?

    All you need is a computer with high-speed internet access and a separate phone line. Many law offices, insurance offices and real estate offices already have all the equipment you need. You can get donated space, or set up your own call center with rental computers.

    What does it cost?

    The dialer costs 19 cents per minute for the first 1,000 hours and then 15 cents per minute thereafter with a $2500 minimum. You are only charged for the hours you use. Our system more than 35% cheaper than comparable systems.

  • If you complete an initial phone canvass prior to the drop of the first mail piece, you can more than pay for the cost of the dialer. The savings can exceed the cost by 3 to 1. A typical phone canvass begun early (12 to 8 weeks out) will generate a disconnect rate of 3-5%, a “no” rate of 10-15% and a wrong number rate of 5-10%. Added up, 20 to 30% of the universe can be dropped from the mail program.